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Privacy Policy

Lighthouse Disability Support is committed to protecting the privacy and personal information of our website visitors. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when accessing or using our website. By using our website, you consent to the practices outlined in this policy.

  1. Information We Collect: We may collect various types of personal information from you, such as your name, email address, phone number, and any additional information you voluntarily provide through online forms or newsletter subscriptions. We may also collect non-personally identifiable information through the use of cookies or similar technologies to enhance your browsing experience and analyze website usage.

  2. Use of Personal Information: We collect personal information for the purpose of responding to inquiries, providing requested services, and improving our website. We may use your information to communicate with you, send newsletters or promotional materials, and personalize your experience on our website.

  3. Data Security: We have implemented appropriate physical, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

  4. Third-Party Services: We may engage third-party service providers to assist with website functionality, analytics, or marketing activities. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  5. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  6. Children's Privacy: Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will take appropriate steps to remove the information from our records.

  7. Third-Party Websites: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those third parties before providing any personal information.

  8. Your Privacy Rights: You have the right to access, update, or delete your personal information held by us. If you wish to exercise any of these rights or have any questions or concerns regarding your privacy, please contact us using the information provided below.

  9. Changes to the Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

  10. Contact Us: If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@lighthouseds.com.au.

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. We encourage you to review this policy periodically for any updates or changes. Thank you for entrusting Lighthouse Disability Support with your personal information.

Safety and Security

Lighthouse Disability Support is dedicated to ensuring the safety and security of your personal information. We have implemented a range of measures to protect the confidentiality, integrity, and availability of your data. This Safety and Security section outlines the key security practices and technologies we employ to safeguard your information.

  1. Secure Data Transmission: We use industry-standard encryption protocols, such as Secure Sockets Layer (SSL) or Transport Layer Security (TLS), to secure the transmission of data between your browser and our website. This encryption helps prevent unauthorized access or interception of your information during transit.

  2. Data Protection Measures: We have implemented physical, technical, and administrative safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your personal information. These measures include but are not limited to firewalls, access controls, secure servers, and routine security assessments.

  3. Third-Party Services: When we engage third-party service providers to assist with website functionality, analytics, or other services, we carefully evaluate their security practices and ensure they have appropriate safeguards in place to protect your personal information.

  4. Employee Access and Training: Our employees undergo comprehensive training on data protection and security practices. Access to personal information is limited to authorized personnel who require it for specific purposes. We enforce strict confidentiality obligations on our employees to maintain the privacy and security of your data.

  5. Regular Security Audits: We conduct regular security audits and assessments to identify and address any potential vulnerabilities or risks to the security of your personal information. This helps us stay up to date with evolving security threats and ensure our security measures remain effective.

  6. User Responsibilities: While we take extensive measures to protect your information, it is important for you to also take steps to safeguard your personal data. We recommend using strong, unique passwords, keeping your login credentials confidential, and regularly updating your devices and software to maintain their security.

  7. Reporting Security Concerns: If you discover any potential security vulnerabilities or have concerns about the safety of your personal information, please report them to us immediately so that we can take appropriate action to address the issue.

  8. Updates to Security Practices: We continuously monitor industry best practices and update our security measures as necessary to protect against emerging threats. We reserve the right to modify or update our security practices at any time to maintain the highest level of data protection.

We are committed to providing a safe and secure environment for your personal information. By using our website, you acknowledge that you have read, understood, and agreed to the measures outlined in this Safety and Security section. Should you have any questions or concerns about the safety and security of your personal information, please contact us at info@lighthouseds.com.au.

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